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Forum Discussion
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
My advanced plan (3 users) stopped at 28 TB today. Says to contact Dropbox admins for more space. Chat isnât working. You click the link to chat and nothing happens. After reading this thread it appears Dropbox had an influx of advanced users and canât handle the requests for space. This âas much space as you needâ always seemed too good to be true. Dropbox did always seem a bit shady to me just in the way support chats with you and they never send emails will policy changes. Iâm paying $100 per month for this service and have now learned theyâve capped space and will only add a max of 1TB per month. So Iâm paying $100 for 12TB of new storage per year. $100 per TB. Definitely feel lied to. Iâm looking into other backup options for my video files and Iâll be requesting a full refund from DropboxâŠonce the chat is back up
You should have asked him if the storage limit was due to your computer too lol
- Chatted with an agent over the phone and they danced around the new policy of 1TB and kept saying âI can add 1TB right now and contact us again when you run outâ I had to ask several times of 1TB per month was a new policy and they finally admitted it was. When I pressed on why this was never communicated and why the advertising hasnât changed, he jumped straight to âwe will give you a full refundâ. No info, just offered a refund. They know whatâs up and itâs scummy. But at least theyâre offering a refund.
- Reimbursement is ease, it allows them to win against the customer...
