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Forum Discussion
ggtello
3 years agoHelpful | Level 6
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
Eldon McGuinness
3 years agoCollaborator | Level 9
Niitr0, As an IT professional, I do not believe the excuse that they did not know what was happening before it was too late. None of the companies I work with would offer a service they could not support or accommodate.
For example, one of the companies I manage asked up front for 800TB, they wanted to create an off-site backup of their local server data and databases. Dropbox had no problem telling them they could get the 800TB and even told me over the phone and chat lines that it would be given once the account was paid for; this by the way has been the normal for the other companies I have helped with implementing Dropbox in their workflows. However, in this case, they are stuck at around 420TB and being told they can only get 1TB a month. Now, a simple calculation will tell you this will mean they will need to wait 38 months to get the data needed to complete their offsite backup, clearly not what was sold. We need to make sure Dropbox knows that this is unacceptable to promise one thing and give another.
Unfortunately, this thread seems to devolve into a finger pointing game at various groups; IE plex users, backup users, storage only users, etc. In fact, we all need to be collectively pointing the finger at Dropbox and letting them know we see them and that this is not acceptable. We need to make sure we stay focused and have people simply comment that this is affecting them and how it is going to cost Dropbox their business. This is the only thing that is going to make Dropbox move. Pointing fingers serves no purpose other than angering and dividing a community needlessly.
Niitr0
3 years agoExperienced | Level 12
This is exactly what is done on the discussion thread, I just give you the reason that was given by "members of the dropbox staff" at REDDIT
- Niitr03 years agoExperienced | Level 12For information: We are aware of a current problem accessing our chat service on Dropbox.com/support. We will put it back into service as soon as possible, nothing to do with storage problems
- Eldon McGuinness3 years agoCollaborator | Level 9Niitr0 Is there any chance you can find those links and post them here, that way we can have a more complete idea as far as we're Dropbox is standing. I'm sure that'll help us and other customers make the appropriate decision.
- HWG-13 years agoCollaborator | Level 10
Jep, i have check today the Chatsupport function. It's working.
We are doing it right now Back-up all data from Dropbox.
I have no more trust in Dropbox, i have my second refund and I'm afraid that the account will be killed at some point.The problem is we can't keep working. - Niitr03 years agoExperienced | Level 12I don't know if I can post the links from another site here, but you can type "unlimited storage dropbox or advanced account" on reddit there are plenty of tabs that talk about it
- Eldon McGuinness3 years agoCollaborator | Level 9
Niitr0 I was actually more interested in seeing the ones where people are claiming to be Dropbox staff. I don't see why you couldn't link to another page here though. Reddit included.
- Niitr03 years agoExperienced | Level 12I'll see if I can find you the conversation because it's not felt
- cgi_ltd3 years agoCollaborator | Level 10Who are you using for your main storage now?
- Niitr03 years agoExperienced | Level 12A nas for vulnerable content and dropbox for the rest
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