We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
DBXCommunity
Community Manager
Community Managersphensilhagen For account-specific questions, we would need to speak to you in a support ticket. I can reach out to you via email or, if you prefer, you can contact us via the Support page.
Niitr0 Correct, existing users will keep their current storage and will be able to add on storage in November. The price of $10/month per TB will increase your storage with a monthly billing cycle that will renew automatically. It will not expire after a month, and you will be able to purchase more space as needed up to the account limit of 1000TB.
Colek and VM Khan Refund inquiries and requests need to be made via Dropbox Support. I can reach out via email to open a Support ticket, or you can contact Dropbox Support directly if you prefer.
@DBXCommunity
Is the 35 TB Limit applied per User ?
Example: I got 3 Users. Lets say one User has a usage of 5TB, one of 60TB and one of 30TB.
Will this be a Problem, because one User Is overutilising the storage or am I free to distribute the Storage ( in this case 35TB x3 = 105TB) between the users as I like?
And what will happen with Accounts using more than this storage quota? The Blog Post Is a bit vague. Will it be possible to downsize below said storage quota to be eligble for the 35TB per user plus 5TB?
Is the 35 TB Limit applied per User ?
Example: I got 3 Users. Lets say one User has a usage of 5TB, one of 60TB and one of 30TB.
Will this be a Problem, because one User Is overutilising the storage or am I free to distribute the Storage ( in this case 35TB x3 = 105TB) between the users as I like?
And what will happen with Accounts using more than this storage quota? The Blog Post Is a bit vague. Will it be possible to downsize below said storage quota to be eligble for the 35TB per user plus 5TB?
- DBXCommunity
Hi Thunder1
Storage is pooled in the Dropbox Advanced plan. We determine whether you are above or below the 35TB/license threshold as an average usage, meaning it is calculated as Terabytes per License rather than assigning a TB amount to individual users.
There are two major differences in being above or below this 35TB/license threshold:
- Accounts above 35TB/license will receive 1 year of an additional 5TB of pooled storage on their account. Accounts below this threshold will receive this 5TB for 5 years.
- A team member at Dropbox will contact you to discuss the range of options for your business or organization's storage needs if your account is above 35 TB/license
- @DBXCommunity
Just to clarify : Does 35TB per License mean 35TB per User license or per Account license? So if I have 3 Users in my Account , is this one license or 3 licenses?
You said 5TB for one year if I am over this 35TB and 5TB for 5 years if I am under.
Does this also apply for my "regular" storage quota? Or will I be able to keep my already granted storage quota the "Plan" Page in my Account is showing me?
Or just the already occupied storage? Or none of it?
Thats not clear to me. If "old Accounts" are under the 35TB per User-Limit are we allowed to expand our storage to those 35TB per User or are we stuck with the capacity we already have at this point? This question is important for our business. If we are stuck with what we've already got at this point then this ain't a good deal for us anymore unfortunately.
