We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
ggtello
3 years agoHelpful | Level 6
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
Thunder1
3 years agoHelpful | Level 5
@DBXCommunity
Just to clarify : Does 35TB per License mean 35TB per User license or per Account license? So if I have 3 Users in my Account , is this one license or 3 licenses?
You said 5TB for one year if I am over this 35TB and 5TB for 5 years if I am under.
Does this also apply for my "regular" storage quota? Or will I be able to keep my already granted storage quota the "Plan" Page in my Account is showing me?
Or just the already occupied storage? Or none of it?
Thats not clear to me.
Just to clarify : Does 35TB per License mean 35TB per User license or per Account license? So if I have 3 Users in my Account , is this one license or 3 licenses?
You said 5TB for one year if I am over this 35TB and 5TB for 5 years if I am under.
Does this also apply for my "regular" storage quota? Or will I be able to keep my already granted storage quota the "Plan" Page in my Account is showing me?
Or just the already occupied storage? Or none of it?
Thats not clear to me.
Shamrock22
3 years agoHelpful | Level 7
If "old Accounts" are under the 35TB per User-Limit are we allowed to expand our storage to those 35TB per User or are we stuck with the capacity we already have at this point? This question is important for our business. If we are stuck with what we've already got at this point then this ain't a good deal for us anymore unfortunately.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!