We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
I'd just like to agree with everyone that says this is shoddy business practices and whoever thought of doing it this way really should have thought and planned better.
As a supposedly trusted business, Dropbox simply cannot sign on customers on a promise of 'as much storage as you need' (even with the latest restrictions of 1TB increase per month), and then go back on that contract when everyone is either mid-migration or has just finished a multi-month migration. It is just not how business is done.
Unless Dropbox management come up with A LOT of clarifications on the questions posed by the community, AND some changes to how this is being handled, it will have a very damaged reputation. At the very least, the promise of 'as much storage as you need' has to be kept for customers who signed up in good faith based on that, or a more generous allowance should be made. $8/month/TB is way too expensive, and not realistic.
I just really hope this hits mainstream media once people get official message from Dropbox regarding this issue.
All I know is that I will no longer trust Dropbox with any storage hosted on their side - this is what this situation tought me and my company. We've been mid-migration like you've mentioned, we've paid for dedicated servers only with purpose to migrate our data onto Dropbox when few months in, we are being told that the "as much storage as you need" has been a lie all along.
I just wonder how many other companies were undergoing such migration to Dropbox - only to learn that the rules have been changed.
I really hope that we'll be able to receive full refund for all Dropbox services we've been provided since - as we were not able to fully migrate our data and now we have to look for new solution to your data. However, currently this still requires us to pay you for next few months of subscription while we migrate data hosted on your servers to our new solution - all caused because a lie.
