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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
Out of curiosity, as I'm being asked by several clients, is money spent on egress for recent accounts being taken into consideration? I have a few clients that fit in the greater than 35TB per user category and they have spent a considerable amount of money moving data from their old storage systems to Dropbox. I can say with 100% certainty that they asked if Dropbox was "ok" with the amounts of data being brought in to Dropbox and explained the situation and costs that would be incurred, I can say this as I was the point of contact for them. At no point was it suggested or communicated that this may not be a good time to import large accounts into Dropbox. This in mind, is Dropbox prepared to reimburse them for that egress expense since it sounds like they are going to be given a significantly different bill in about a year?
I asked support and they have no idea, not a judgment on them, just stating a fact. I'm hoping there might be someone here that has a bit more insight.
I asked support and they have no idea, not a judgment on them, just stating a fact. I'm hoping there might be someone here that has a bit more insight.
DBXCommunity , unfortunately, the questions I ask myself concern the November change
