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Forum Discussion
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
The bottom line. Dropbox lied. My current renewal doesn't even expire until next year and yet they have effective Nov 1st, limited my account to 5TB per person on the Advanced plan. They advertised “as much storage as needed” and now completely reversed that... with no reduction in price.
They have parlayed some sort of crypto abuse of their system (they are responsible to [police) into a dramatic reduction in service with no commensurate reduction in price. This is bad business and reduces trust. Not the Dropbox I started with many years ago. Very unhappy.
Yes, I have reached out to support. They promised sales would contact me. No one ever did. I tried chat, and the representative quickly apologized that the "new" limitations affected me and closed the chat prematurely (in a matter of seconds after my last response because of "non-response". VERY disingenuous. I was actively engaged in the conversation and he clearly blew me off.)
They are getting pushback on this and rightly so....
