Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere. We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious. I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?

For 2 days this story has been repeating itself..I state that I have a business unlimited account.I get close to 100% of the available space, I ask the chat support to add more space, and the answer is always the same: "there are technical problems"at the time of registration I specifically requested 400tb and I was told that there are no problems, but apparently this is not the case.I'm currently at 60Tb and no more space is being provided to me.I am forced to abandon the service if the situation persists.Has this happened to others?

Same problem on my side. They are not able to increase the storage which prevents me from finalising some important data migrations.It seems that they are not really ready to fulfill their "unlimited storage" promise.

As an IT administrator with substantial experience using Dropbox both as a business owner and as a consultant for various companies, I feel compelled to address certain misconceptions that have been circulating in this forum. First and foremost, I would like to clarify that Dropbox was indeed purpose-built as a cloud-based storage solution, contrary to some statements made here. Its fundamental function is to enable users to securely store, access, and share files and data across devices seamlessly. While discussions about other features, such as Plex integration, might arise, my focus remains on highlighting Dropbox's core identity as a storage service. Recent adjustments to the service's growth rate limitations have indeed impacted regular businesses, including my own and those of my clients. It is crucial to acknowledge that these changes have raised concerns and introduced challenges for enterprises relying on Dropbox for their data backup and storage requirements. For instance, complying with the new growth rate restrictions compelled me to modify offsite backup schedules to ensure compliance with the allowed limits. This was previously not an issue, leading to additional work both for myself and the companies I support. Furthermore, I am aware of numerous website owners who heavily depend on Dropbox accounts for backing up their snapshots. Unfortunately, they too have been adversely affected by these changes, causing difficulties in maintaining Dropbox as their primary backup solution. While I cannot delve into the intricacies of Plex-related matters, as I have no idea how/why it is causing an issue, I can state that the changes to Dropbox's growth rate have tangibly impacted daily business operations. It is disconcerting to observe that some individuals in this forum are engaging in harassment towards other users, regardless of their specific use cases. As a paying business customer, I hope Dropbox will take necessary actions to steer the conversation towards a more constructive and respectful direction. I urge all participants in this post, and those related, to exercise self-control and practice moderation in their discussions. It is essential to recognize that this issue affects a considerable number of users, many of whom are legitimate businesses. Let us approach the matter with understanding and empathy, fostering a productive environment to find solutions that benefit the entire community. Edit by Moderator: Emphasis mine.

I am also currently encountering a situation where my storage capacity on Dropbox Business Advanced has reached its limit, leading to a notification indicating that my plan has scheduled changes that will result in a full storage status. Moreover, I have been notified by the support team that I have the option to request additional storage every 7 days to resolve this matter. In my opinion, it would be beneficial for Dropbox to provide clear and readily available documentation regarding any policy changes regarding upload limits. This would ensure that businesses migrating from other cloud providers can navigate the migration process smoothly without any unexpected challenges.

As i said earlier i don‘t believe in those ‚space packs‘.This sounds like the idea of a reddit-Troll not of a business operative.And if this is real this will take some time they need to change their TOS with their lawyers, they need to send out new contracts to their business clients. How much will it be? 1/2 Million companies? This is an expensive idea and task.I really don‘t believe that you can unilaterally change business contracts as you like without repercussions.I am not US-American but from my experience with these kind of things this could become very expensive for Dropbox.Afaik in US-American trade law you can even sue for prevented profits.Also the question is open that couple Users for the same money with the same contract get more out of Dropbox-Business-Advanced as others.Even this is critical in law. You cannot easily treat customers with the same contracts in a different way.Some companies got 1000TB, some don’t even get 1TB as i saw today.Also Dropbox Stock is still going up even tho this thread is public and the problem made it onto reddit.When they announce that they will make all higher business contracts invalid people will sell their stocks in anticipation.All my experience in this field tells me that there won‘t be any major structural change.Maybe temporally, this is realistic, as we have it now.And if they really do it and pull all the contracts the shareholders will be _very angry_ and basically the CEO can say goodbye then.I don‘t think this will escalate in such a way.

No additional space on Business Advanced

615 Replies

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Shamrock22
Helpful | Level 7
3 years ago
box-com recently also came up with an unlimited plan with three users.
It is even cheaper than Dropbox. They only have file-size-limit which rclone also handles.
They see money behind this, otherwise they wouldn't do this.
And they have the horders calculated in. This whole parade here by Tomato is helping with nothing only stirring up people with baseless acusations for no reason.
Tomato2515
Explorer | Level 4
3 years ago
It's not fair Dropbox was brought down for the honest paying customers by people wanting to hoard copies of movies and TV.
Tomato2515
Explorer | Level 4
3 years ago
Monthly API limit. Good luck. And hello from that rclone thread 🤔
DoctaK
New member | Level 2
3 years ago
I'm pretty sure they can fight this battle and don't need some random crying about a few datahoarders abusing the unlimited storage system.

I hope you're sending the same to Box, Backblaze, and the other online storage solutions too.
Tomato2515
Explorer | Level 4
3 years ago
Yea, Dropbox will solve it by making you have to pay for more storage because these datahoarding plex pirates tried to upload petabytes of data. No business can survive with that going on. First Amazon Drive removed unlimited, then Google Workspace, now Dropbox. 😁
DoctaK
New member | Level 2
3 years ago
Are you sure you don't use the service?

You seem far too concerned with the future of Dropbox to just be an innocent bystander.

Getting a little too caught up in the whole Plex encrypted datahoarder conspiracy for just being a average Joe who owns their storage to make it believable.
Tomato2515
Explorer | Level 4
3 years ago
No Dropbox usage here: https://imgur.com/a/pk4VGpe
Dominus
Helpful | Level 6
3 years ago
Wait you don't even use Dropbox? lol
Tomato2515
Explorer | Level 4
3 years ago
I'm simply alerting Dropbox and the legit customers as to WHY unlimited is going to go away. I've from the /r/datahoarder community and put two and two together: https://www.reddit.com/r/DataHoarder/comments/15eoyi4/dropbox_limits_as_much_space_as_you_need_to_1tb_a/
DoctaK
New member | Level 2
3 years ago
Then be on your merry way, Dropbox white knight!

But no seriously, I'm pretty sure a multimillion-dollar company doesn't need you to cry for them about these so-called Plex Pirates.

Makes you look a little silly in all seriousness and fill the Dropbox forums full of nonsense that might make sense to you, but puts legitimate users who encrypt their data because they have to at risk.

If you're that bothered about Plex users using cloud services, don't cry on Dropbox forums where people are looking for actual support.

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