Forum Discussion

EcoEnergy4Steve's avatar
EcoEnergy4Steve
Explorer | Level 3
2 years ago

'Online-only files on Mac' setting enabled - still hard drive is full

The settings are: Online-only files on Mac. I still don't have space on my hard drive.  There is a clouded title named OTHER, that is not accessible on my Manage Files (delete) in the storage man...
desktop
Mac
Storage space
EcoEnergy4Steve's avatar
EcoEnergy4Steve
Explorer | Level 3
2 years ago

Thank you Hannah,

Large Files is empty. see below a screen capture of the problem. 

dropbox version V112.5

the OTHER takes up 321 GB of space, OTHER is not accessible from any screen. 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Steve, is your Documents folder currently backed up to Dropbox?

     

    I don't see the Dropbox folder in your screenshot; can you check the files in it, to see if they are indeed set to 'online-only'?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!