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Probes's avatar
Probes
Helpful | Level 6
9 months ago
Solved

My hard drive is full even though I've set my folder to be online-only

Agreed to the new Mac Folders and the sync tells me my hard drive is full and I have all of my folders set for Make online only. Everything shows clouds but when I check my hard drive utility it says all space is taken and normally half my drive is clear. I cleared cache but no help. This is the second time a full sync like this has happened in 2 days.

desktop
Mac
Storage space
sync

16 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    HI there Probes - sorry to hear you're having issues with this.

     

    Could you please clarify your computer's OS version, and the status and version of the Dropbox desktop app as shown in your menu bar?

     

    A screenshot of where you're spotting the discrepancy would also help!

  • Probes's avatar
    Probes
    Helpful | Level 6
    9 months ago

    Dropbox version 212.3.5649

    Mac OS version 15.1 (24B83)

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Probes, the setting you sent us in the preferences about the default sync state of the files refers to new files added to your Dropbox folder.

     

    Can you please right-click the Dropbox folder itself and see if the "make online-only" option is clickable for you? If so, click it and let me know if anything happens.

     

    If nothing happens, please right-click on the folder again and click on 'get info' to get a screenshot of that as well.

     

    Also, please go to this page and make sure that the "online-only files on Mac" option is enabled.

  • Probes's avatar
    Probes
    Helpful | Level 6
    9 months ago

    make online-only is available and I clicked it but nothing happened. Get Info screenshots and others below. Page setting is correct.

       

  • Probes's avatar
    Probes
    Helpful | Level 6
    9 months ago

    Just started to re-syc once again... once synced restarts sync

     

  • Probes's avatar
    Probes
    Helpful | Level 6
    9 months ago

    The first time it synced it lasted overnight and there were green checkmarks next to each folder cloud. I have not seen these since that first sync.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Probes, what is the progress of the app's syncing status at the moment? 

     

    Do you see any development? What about the icons that populate next to your synced content? 

  • Probes's avatar
    Probes
    Helpful | Level 6
    9 months ago

    Says the sync is now up to date. No green checked icons. 

     

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