Re: My account is full even after deleting my files. What can I do?

Hey KristieC, thanks for joining the Dropbox Community.

Can you check your account's space usage here, to see if we can get some insight on why you're getting this notification?

It's showing me at 2.01TB BUT if I check PC or Phone it's around 78GB. I deleted a huge amount of files which took me down to 77.8GB (wish I'd taken a screen shot)

Don't know if this will help but this is what shows on my computer

I calculated the size of every folder I have and took a screen shot

Thanks for the screenshots, Kristie.

So from what I can see, it looks like your account online is showing that you have a Dropbox Basic account and are using 2.00/2.00 GB, which means it's full.

Your local Dropbox folder looks larger, so can you check if the Dropbox desktop app is linked to the same account as online?

You can see the linked account in the "account tab in preferences.

Do you see the same email here?

I appear to have two accounts - can I safely delete one without losing all the files for the other. So frustrating - thank you so much for pointing me in this direction

Hey KristieC, yes!

You can surely delete one of the accounts, and the files on the other one won't be affected.

If there are any files that you absolutely need, you might want to either download them locally, or keep a copy of them. 

I hope this helps!