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Forum Discussion

Lageole's avatar
Lageole
Helpful | Level 5
3 years ago

Real folder size won't show in Finder

Hello, I am looking to resolve an issue I'm just experiencing now for the first time. When I do a command + i to see the size of a dropbox folder on my finder, the finder now just show me the s...
desktop
Mac
Storage space
Lageole's avatar
Lageole
Helpful | Level 5
3 years ago

Ok my page is in french but I supposed we are talking about this : 

"Online files on the Mac
In the Finder on the Mac, files stored online will display "zero bytes", making it easy to spot files that are taking up space on the hard disk."

If yes, I have it disabled !

Should I activate it ?

Thank you !

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Yes, please could you activate it to see if this helps with the display.

  • Lageole's avatar
    Lageole
    Helpful | Level 5
    3 years ago

    Ok I try to disabled it, waited like 5 minutes and then restart the application but it didn't change nothing.

    Now I reactivated it to see it change something but I don't have trace of improvment so far !

    • Lageole's avatar
      Lageole
      Helpful | Level 5
      3 years ago

      But what this option is describing is actually the core of my problem ! But even thought the option was disabled (so supposed to show the full size of the folder online), the feature was not working 😕

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

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