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Forum Discussion

Lageole's avatar
Lageole
Helpful | Level 5
3 years ago

Real folder size won't show in Finder

Hello, I am looking to resolve an issue I'm just experiencing now for the first time. When I do a command + i to see the size of a dropbox folder on my finder, the finder now just show me the s...
desktop
Mac
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Yes, please could you activate it to see if this helps with the display.

Lageole's avatar
Lageole
Helpful | Level 5
3 years ago

Ok I try to disabled it, waited like 5 minutes and then restart the application but it didn't change nothing.

Now I reactivated it to see it change something but I don't have trace of improvment so far !

  • Lageole's avatar
    Lageole
    Helpful | Level 5
    3 years ago

    But what this option is describing is actually the core of my problem ! But even thought the option was disabled (so supposed to show the full size of the folder online), the feature was not working 😕

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

      • Lageole's avatar
        Lageole
        Helpful | Level 5
        3 years ago

        Ok I followed the link, download and install (even if it was saying that the app was already installed and the computer), and the app restarted. I still have the issue (I waited that the sync process was finished) 😕

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