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Forum Discussion
Real folder size won't show in Finder
Hello, I am looking to resolve an issue I'm just experiencing now for the first time. When I do a command + i to see the size of a dropbox folder on my finder, the finder now just show me the s...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorCould you confirm that the folder on the site is the same size as the local backup you have in the other drive with screenshots?
No problem,
Here is a screencap of the local back up folder vs the same folder online on dropbox (both with 551 elements but one showing 25ko the other showing 42 go which is the real size)
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A screencaps of the calculated size of the very same folder on dropbox.com. It give me 39,11 go but I guess this is the different module of calculation that give a slightly different result (which is actually another issue but I don't think it can be settle anyway).
Thank you !
Ok I continued my research and found this thread : https://www.dropboxforum.com/t5/Create-upload-and-share/Online-Files-are-shown-as-Zero-Bytes/td-p/607040/page/2
It is exactly the problem I'm facing and the answer is that it is from an apple update ? Is that what I am experiencing ?
Thank youHello,
Just doing a little up to the post !
Thank you !Hello Walter,
Noted ! That's what I was dreading đBut it raised some questions and feedbacks,
Firstly, I have access on my user interface to the option we were talking about that would allow to choose. Why isn't this choice effective?
Secondly, the size calculation tool on dropbox.com is unusable because it gives different sizes from what I observe on the same file locally (local folder gives 42 go via the finder and its online calculation 39...). The tool don't give also some crucial information like the number of elements of a folder.
Finally, and if I've understood correctly, this is a change in the way dropbox works. I have to report that the removal of this option/tool is dramatic for the business I run (and that I think many users run, since we edit video content).
We need to be able to accurately check the size of a folder, whether it's online or offline. We can't afford to have to put a folder locally every time we want to check its size. We work with files that are hundreds of gigabytes in size, and these checks are essential (back-up, shooting reports, content verification with suppliers, etc.). This is what makes dropbox attractive to audiovisual content creators.
So if this is indeed a deliberate change, please let development know that it's a change that makes dropbox almost unusable for our business, and will potentially push us to look for a new cloud storage solution, or servers, NAS etc.
If it's temporary, do you know when update are gonna come to fixe this issue ?Thank you !
Thank you !
Do you know if an update is scheduled soon ? Or if this new API mac update could change this issue ?
Thanks again đ
