refer a friend bonus data not received for any of my referrals since 2018. today also I sent referral and the other person accepted the referral, created account and installed dropbox but my account says ineligible. Does anyone have any idea about it? I can't find any option to email support.

Alkady wrote: I appreciate your help. My friend already installed it on his PC and iPhone and also me. Have you both verified your email address yet? https://help.dropbox.com/storage-space/earn-space-referring-friends

Hey there, giakkos, thanks for posting here! I'm going to need some account-specific info, in order to have a closer look into this. That's why I think proceeding to an email would be a better idea, what do you think? Let me know!

Have they installed it on to a unique computer? It has to be a totally unique one? How much referral space have you already had poojajain ?

yes I know that they downloaded the dropbox app as a part of accepting the referral and then installed it. I don't know how much space I received from referrals but as I said earlier, I did not get extra space for some of my referrals and that is why I didn't sent referral to anyone from last 2 years but this time, I knew that someone was not using dropbox app so I sent referral link. But it seems like referral space is only provided for first few referrals only. is there a limit of how much space can be given as referral bonus? can you help me get the referral bonus? Thanks

poojajain wrote: is there a limit of how much space can be given as referral bonus? Yes, there is. You can earn up to 32 referrals. If you're on the Basic plan, each referral earns you 500 MB of space. I know that they downloaded the dropbox app as a part of accepting the referral and then installed it. But did they install it on a computer (not a mobile device), and did that computer ever have Dropbox installed on it before? It must be installed on a unique computer. Mobile devices don't count towards referrals.

refer a friend bonus data not received

33 Replies

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Alkady
Explorer | Level 4
3 years ago
"I don't have any other explanation except that it's a cheap marketing tactic when a company sends you an email asking you to invite a friend and promises increased storage. Then they manipulate the situation, placing obstacles in front of you to absolve themselves and make you believe it's your fault for not getting the increased space. I work as a journalist for the official newspaper, and we will be discussing these behaviors as a main topic on our work agenda."
Roey
New member | Level 2
3 years ago
I have sent at least 5 accepted invites but the storage space is not changing. How come?
maher1982
Super User
3 years ago
Whenever someone uses your referral link to create and validate a new account on Dropbox, you’ll both get extra storage added to your Dropbox.

Now after you refer someone, they’ll need to complete the following steps before you both receive the extra storage space.
Click the link in the referral email or the link that was shared with you, and follow the prompts to create a Dropbox account.
Download and install the Dropbox desktop app.
Sign in to the desktop app.
Verify their account's email address.
Note: Sharing a folder doesn't count as a referral.
Note 2: The max number of referral can win you a free space is 32 only
Megan
Dropbox Community Moderator
3 years ago
Hi Roey, welcome to our Community!

Did they install the Dropbox application on a unique computer? Mobile devices do not count for referrals.

Keep in mind that they would also need to verify their email address. What's the referral's status on your plan page here?

Keep me posted!
giakkos
New member | Level 2
3 years ago
Hello,

Something strange happened with a referal.

I mean it's ticked, it says I earned the 500 MB (see photo)

actually, it says I've earned a total of 7.38 GB

so with this space, added to the 2.00 GB I have from the basic plan, I should have 9.38 GB in total, but I still only have space for 8.88 GB, without the 500 MB added!

My brother to whom I sent the referral has performed all required steps, including his email confirmation, but still nothing happens.

Do you have any idea what I can do? Thanks
Megan
Dropbox Community Moderator
3 years ago
Hey there, giakkos, thanks for posting here!

I'm going to need some account-specific info, in order to have a closer look into this.

That's why I think proceeding to an email would be a better idea, what do you think?

Let me know!
giakkos
New member | Level 2
3 years ago
Sure! To which email adress should I send an email, and what information do you need from me?

Thank you very much for your prompt reply!
Megan
Dropbox Community Moderator
3 years ago
Hi giakkos, no worries, I got you!

I reached out to your Community-linked email address, and I'll be happy to see you there.

Cheer!
paolananne
New member | Level 2
3 years ago
ho mandato un invito, l'amico che lo ha ricevuto ha aperto il suo account, ma non ricevo i 500Mb promessi. Perché? come fare per averli? grazie
Megan
Dropbox Community Moderator
3 years ago
Ehi, paolananne, grazie per aver postato qui!

Hanno installato l'applicazione Dropbox su un computer unico?

Se potessi anche controllare e assicurarti che abbiano verificato il loro account, sarebbe fantastico.

Fammi sapere eventuali aggiornamenti!

--

Hey there, paolananne, thanks for posting here!

Did they install the Dropbox application on a unique computer?

If you could also check, and make sure that they have verified their account, that'd be amazing.

Let me know of any updates!