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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hi.
I've invited friend with an invitation link from my account.
My friend used that link, logged in in website, and then logged in on computer.
And yet, her account is listed on my invitation lists as "ineligible".
What is wrong?
She didn't have an account connected to that e-mail address.
She had one older Dropbox account (with different email) and decided to make a new one from my invitation link.
From website help:
- Ineligible: The recipient is ineligible for the referral program.
- This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you.
- If you feel this status is inaccurate, double-check the email address of your recipient to try again.
But none of those conditions are met...
What are exact requirements for an email not to be ineligible?
Hey Neal ,
I just wanted to chime in to say that I've had the same issues, and I've read all the FAQs, but still haven't been able to get the space. (The FAQs are mostly useless.)
How about reaching out to proactively solve this issue instead of continuing to harp on FAQs that just restate the obvious? If people are coming here looking for help, they want to actually be helped, not given the runaround to docs.
- Neal
Community Manager
Hi Grizzicle,
I understand the frustration. Pleas keep in mind that while many people have the same issue, that doesn't mean it's for the same reason.
We share the FAQ's just in case they can explain why some users are experiencing these issues. For those that it does not help, like you, then it's just as Rich explained.
We try and help these users on support tickets as we need to discuss account specific information that can not be shared on a public forum like this.
I'd recommend responding to Hannah and going through the support process so our team can can look into your specific issue as best they can.
