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Forum Discussion
I invited a friend using a referral, but it shows as ineligible.
Hi.
I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation li...
Hey -- Why are you reaching out to people via email instead of solving this problem for everyone in public? If the cause differs from case to case, can you at least loop back and summarize the reasoning for other people, so we have better visibility and transparency into why this is happening?
Don't point us to articles. Share the specifics regarding actual cases, based on real data.
I've also been waiting days to be contacted. Can you handle this with more urgency please? Some of the people I've been referring are considering moving to paid plans, but if we can't trust Dropbox to do as their marketing says ("Refer a friend and get 500 MB!"), we have to reconsider.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Grizzicle, thanks for your feedback on this.
I do understand where you're coming from, however, like Rich mentioned, issues such as this one along with their causes are usually unique to each user.
That's why access to account specific info is required, which can only be accomplished internally, due to security reasons.
That said, I'd love to help you, but wasn't able to locate a ticket linked to your account.
You mentioned that you're waiting to be contacted; can you share your ticket number so I can investigate this further?
If you don't have a ticket, let me know and I can personally reach out to you.
