Referral sent to a friend marks as inelegible

Hi Dropbox Team,

I invited two of my colleagues to use Dropbox. Both of them are new users who had never installed Dropbox before. However, it seems that since we are working on the same LAN, the referral status shows as ineligible.

This is quite discouraging, as I was hoping to invite more of my colleagues to use Dropbox together for our collaborative work. Could you please let me know if there is any way to change this status or make the referrals eligible? Thank you very much for your time and help.

 Best regards,

Hey JamminJamjar!

I'm going to need some account-specific info in order to investigate further. Therefore, I'm going to go ahead and send you an an email in order for us to have a closer look into this. 

Reply back to me, and we'll take it from there. Thanks! 

Hi Megan, 

Thanks for getting back to me. One was at work on our office network, the other was at my house on my personal network. In each case, they used their own computer but yes, we would have been on the same network since I was with each person when they signed up. 

Thanks for the article. I have read it and don't see any reason listed there why they would be listed as ineligible.

Thanks again!

Hi JamminJamjar, let's investigate further! 

If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. 

Is this a possibility for the users when they activate that specific referral? You can also check this section of the relevant Help Center article for more info.

This will help me to assist further!

Over the last few days, I have invited four people to use dropbox via the referral link, hoping to benefit from the referral bonus. Two of these invites were genuine: to other people who have seen me use dropbox and appreciated it's functionality. However, in each case, they clicked on the link, signed up, downloaded the app (onto a computer that has never had it installed before, I have read these forums) - and both times on my referral page it came up as ineligible. 

So, I decided to test it out further, and used two of my burner emails. I have two old computers that again, have never had dropbox installed, so followed the same process and, again, ineligible. 

Why does it not work? Which part have I missed? I thought the limit was 16gb, but it seems I've been capped at 4.25gb.

Hey Richard36!

Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way.  Have a lovely weekend ahead,enjoy! 😊

Solution provided and Accepted 

Thanks for the prompt response it is much appreciated. 

Hey zmlekj!

Could you make sure that you're checking your Community-linked email address? 

While you're at it, please make sure that you're also looking in your junk/spam folder, to ensure that my message didn't end up there.

Thanks a bunch!

Hi Megan, I have not received your email

Can you send it again?

Thanks

Hi there, zmlekj!

I'm happy to investigate further. I went ahead and opened a ticket on my end for you.

You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

Thanks a bunch!