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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.
My email is <<removed to avoid spam>>
Regards, Tahir
- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
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Yes, I'm certain. The referrer has been to our place but definitely doesn't live / work here.
- Jay
Dropbox Community Moderator
HI atlasmcorp, just for clarification, are you certain that you didn't activate the referral from a person on same network as your own at the time you activated it?
Hi Hannah,
Thanks for your suggestion. However, the laptop is new. The referrer lives a city away so I'm not sure why it was tagged ineligible.
- Hannah
Hey atlasmcorp, thanks for posting today!
In this article, you'll find some common causes and fixes for this issue; let me know if it helps.
Thanks!
My friend referred me to Dropbox on a new laptop but I didn't get the referral bonus. Only says referral ineligible. Any idea how to resolve this?
Thank you, Hannah, but as I said, I already checked and all the conditions have been met:
- they never used Dropbox
- they registered using a new email on a different device and network/IP
- the email has been verifiedAll of this applies to two people. As mentioned, let's exclude one who probably installed it on a computer where Dropbox had been used by another user.
What other reason could there be?
I hope they will open a ticket also because I haven't found the way to contact them directly for this kind of issue
Yes, but that only happened to one person, while for the other two I see no reason for them to be ineligible.
