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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.
My email is <<removed to avoid spam>>
Regards, Tahir
- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
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- Nancy
Dropbox Community Moderator
Alright, thanks for clarifying that.
I’ve gone ahead and logged a ticket for you, since we’ll need some account visibility to look into this further. Please reply to it, and I’ll assist you via email.
Yes this is my first time signing up and installing Dropbox.
I signed up using my friend's referral link but we both did not get the bonus storage. The referral page shows "ineligible". And we are using different computers and network.
Really appreciate it if someone can help with the issue!Thanks - it was there!
(And I had already replied to Jay - now I know what was meant by 'emailed you'!!)- Mark
Super User II
Have a look at http://www.dropbox.com/support and see if it shows there.
Sorry, your email didn’t arrive?
- Jay
Thanks for the reply, I've sent you an email, please could you reply to it when you get a chance?
Very unsatisfactory! The website doesn't make it clear, and now she's 'stuffed' just because I was being helpful! I don't care about my 500Mb - I have a paid subscription that I can use - but this is a team of helpers for a small charity-type organisation.
Surely there should be some way to wipe the slate clean and start again! (Changing email address isn't an option!!)- Jay
Hi CGC_SSS, thanks for contacting us.
As you've noticed, when activating the referral from the same location and installing the Dropbox desktop application there, the referral would be seen as ineligible.
Uninstalling the desktop app and reinstalling it from the home location wouldn't change the current referral status.
For future referrals, we'd recommend ensuring that the user activates and installed the Dropbox desktop application from a completely different network to prevent this from occurring again.
If you have any further queries, feel free to message back.
