Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

kaywert's avatar
kaywert
Explorer | Level 4
8 years ago
Solved

Serious problem with Hard Drive space

Hi   I have a major problem with disk space, and I just can't seem to find an answer to the problem.   I have a little macbook with minimal HD space, hence why dropbox is very handy for me.   I...
Share
Storage space
sync
  • Jay's avatar
    Jay
    8 years ago
    Thanks, this would help us greatly! 
     
    You can easily find out by logging into the account online and visiting here in order to see what plan it’s on.
     
    Keep us posted!
ChinKim71's avatar
ChinKim71
New member | Level 2
8 years ago

I'm dealing with the same thing.  I chatted with dropbox and they said I have to take my computer to a specialist.

 

I have 2 same computers with both 500GB Hard Drive space. 

 

Comuter 1 says  302GB free of 444GB

Computer 2 says 6.35 GB free of 987 GB

 

Computer 2 doesn't have that big of a hard drive.  It's definitely caused by Dropbox and the support was awful.

 

I don't know how to free up my hard drive space so any advice would be great.

 

I did the selective sync but it only freed up 3 GB.  Doesn't help when my computer thinks it has 1 tB hard drive when it only has 500 GB.

Rap5's avatar
Rap5
New member | Level 2
7 years ago

Hi Guys, I have exactly the same problem.

I have a seperate drive (D) which has only my dropbox files. I'm selectively syncing 135GB of files however my local disk (D) is showing 368GB of used space - (of 500GB)

This will be problematic very shortly.

Has there been any resolution to this?

 

  • Jan8211's avatar
    Jan8211
    New member | Level 2
    6 years ago

    I am experiencing the exact same problem and it has been bothering multiple users in my company for quite some time.

     

    On my computer I have 235 GB Harddrive and it just reported only 235 MB free and dropbox giving the "disk is full"-notification. However after a reboot (and nothing else!) it reports 4.53 GB free. The latter is correct.

     

    I am also using both smart sync and selctive sync on a large 1,1 TB folder on the Business advanced plan.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi Jan8211; apologies for the late response and thanks for joining our Community!

       

      If you're still having issues with this, could you please send us a screenshot of where you spotted the discrepancy so we can have a look?

       

      Also, can you let us know what the desktop app is reporting exactly within your system tray/menu bar? 

       

      Thanks!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!