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Forum Discussion
Shared Page and Plan Page Don't Agree
Could someone clarify why the Shared page and Plan page don't agree? Shared shows everything that's been shared with the account, right? Which by what's shown on screen is something like 1.7 GB....
Jay
Dropbox Community Moderator
Dropbox Community ModeratorYou'll need to go to the parent folder above this folder, and then click the ellipsis that appears on the right.
Jay...there is no folder 'above' that -- the three folders shared with me are there in the side menu and also mid-screen.
- Jay
The ellipsis should be on the right then when you hover over the folder, like so:
So the folder above which is displaying as having 1 GB in Shared, actually has 1.45 GB in it which is only visible if you drill down to find that data, folder by folder. This is extremely disappointing because it's as if Dropbox would rather not be clear about how much storage you're using so you'll go over on purpose.
This has kept me from doing my full job for weeks, trying to figure out where the problem was. If you can display 638 MB, then you can display 1.5 GB in the same read out, and make it easier for people to manage what is going on in their account.
I still don't know why my total is different from others who are accessing the same files, but at least I have a little more information to go on...
Ultimately it is true: the Shared page and Plan page don't display the same things, even if they are labeled as the same things.
