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Chiara6's avatar
Chiara6
Helpful | Level 5
3 years ago
Solved

Space seized for no reason

I have a Dropbox Basic account that I've used for many years. I've been getting notifications for months that I've run out of space, but instead I deleted all my files over three months ago- IN the p...
Storage space
  • Walter's avatar
    Walter
    3 years ago

    No worries Chiara6 - I'm just glad I could help. 

     

    See you around the Community and enjoy the remainder of your week! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Chiara6, sorry to hear you're having issues with this.

 

Could you clarify what's shown in your plan tab in regards to your quota?

 

Also, do you see any files or folders taking up space in your homepage or the backups page perhaps?

 

Keep me posted! 

  • Chiara6's avatar
    Chiara6
    Helpful | Level 5
    3 years ago

    Hi, thanks for the reply.
    I read that I have 15.88 GB of space, of which 0 GB are occupied by files, 18.2 GB for backups which I have never done or asked for.
    I see folders in my account but they are actually empty. I and I had all removed.
    How can I get my space back?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      In that case, you can delete your backed up folders from your backups page to regain the quota those are occupying Chiara6 

       

      Let me know if you have any more questions! 

      • Chiara6's avatar
        Chiara6
        Helpful | Level 5
        3 years ago

        Okay. Can you please tell me how do I find my backup page? I couldn't find it

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