Forum Discussion

Chiara6's avatar
Chiara6
Helpful | Level 5
3 years ago
Solved

Space seized for no reason

I have a Dropbox Basic account that I've used for many years. I've been getting notifications for months that I've run out of space, but instead I deleted all my files over three months ago- IN the p...
Storage space
  • Walter's avatar
    Walter
    3 years ago

    No worries Chiara6 - I'm just glad I could help. 

     

    See you around the Community and enjoy the remainder of your week! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

In that case, you can delete your backed up folders from your backups page to regain the quota those are occupying Chiara6 

 

Let me know if you have any more questions! 

K3R5CH3N's avatar
K3R5CH3N
Helpful | Level 5
3 years ago
I have the same problem. I keep getting notifications that my account is full. I deleted thousands of files about 4-5 days ago. My account I showed I made 1 GB of space, but today it was back up to being full and I only added one 80 mb file to Dropbox. Actually I did some quick scanning and I actually only have about 2 GB (Max) on DB and I have a 6.8GB account. After all my deleting I show I have 6.5 GB of stuff up there but that just isn’t possible. My Deleted folder is empty, my Backup folder is empty, and I deleted my cache. So what is wrong with my account?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey K3R5CH3N, apart from the things you mentioned, like backups, shared folders also take up space in someone's account, even if they're not the owner of the folder.

     

    It is possible that you have any shared folders taking up your space?

    • K3R5CH3N's avatar
      K3R5CH3N
      Helpful | Level 5
      3 years ago
      Thanks Hanna!!
      I have a client that is sharing her folder with me. She owns it, and it has a lot of data (about 4GB). So…are you saying that even though she’s the owner of the folder, it counts against my storage? I will literally never be able to use my Dropbox account again?

      She has another folder she will be sharing with me soon that will fully exceed my account, so…will I be able to use her folder if it count against my account?

      And I’ll never be able to use my account for sure unless I upgrade (which I totaly can’t afford to do.)
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi K3R5CH3N, you can remove the shared folder from your account, which would free up the space again. 

         

        If you need to access their folder, they could share a link to that folder instead, so you can access it from the site, without having to add it to your Dropbox account.

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