Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

eaglesonpeter's avatar
eaglesonpeter
Helpful | Level 5
2 years ago
Solved

Storage has not upgraded

I upgraded to dropbox plus & have my receipt number etc. but my storage has not upgraded to 2TB
Storage space
upgrades
  • eaglesonpeter's avatar
    eaglesonpeter
    2 years ago

    now upgraded but many thanks for the assistHi Walter, It'

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
eaglesonpeter wrote:

I upgraded to dropbox plus & have my receipt number etc. but my storage has not upgraded to 2TB

When did you upgrade? What payment method did you use (just the type, not the details)? And do you see the transaction listed on this page?

  • eaglesonpeter's avatar
    eaglesonpeter
    Helpful | Level 5
    2 years ago
    Hi, I paid by bank card today and can see both the invoice and receipt
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi there eaglesonpeter - thanks for the clarification.

       

      May we reach out via email to have a further look internally? 

      • eaglesonpeter's avatar
        eaglesonpeter
        Helpful | Level 5
        2 years ago

        now upgraded but many thanks for the assistHi Walter, It'

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!