Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

gontika's avatar
gontika
Explorer | Level 4
4 years ago
Solved

Storage says almost full, but it is not

Hello,   I ' m new here but i will need your help. This is my storage that i can see thru this link https://www.dropbox.com/account/plan 🤔   But this is not real because i deleted all my ...
Quota
Storage space
  • Walter's avatar
    Walter
    4 years ago

    Sure thing Anastasia - you've got :envelope: 

     

    At your convenience, please have a look at your email's inbox and we'll take it from there.

Здравко's avatar
Здравко
Legendary | Level 20
4 years ago

Hi gontika,

When you did you Dropbox application install, did you let Dropbox Backup on? 🤔🙂 If so, that's where the pointed content comes from.

I hope you haven't let Dropbox Smart Sync too. If so, once you have uninstalled your application, some of backup content can get inaccessible. Navigate to your backup content here.

Be more careful Anastasia. 😉

gontika's avatar
gontika
Explorer | Level 4
4 years ago

Sorry but I never let Dropbox Backup or Smart Sync on. The problem is still there 😫

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey gontika, sorry to jump in, but can you have a look at your account's homepage and let us know if you see any content there?

    • gontika's avatar
      gontika
      Explorer | Level 4
      4 years ago

      Hello Walter ,

       

      I can see this but it is empty 

       

       

       

      Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi gontika, happy Monday! 

         

        Can you check your Backup page, and let me know what you'll find there? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!