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Storage says almost full, but it is not
Hello,
I ' m new here but i will need your help.
This is my storage that i can see thru this link https://www.dropbox.com/account/plan 🤔
But this is not real because i deleted all my files and i uninstalled the desktop app.
I have only one empty shared file.
Can anyone help pls?
Regards
Anastasia
Sure thing Anastasia - you've got
At your convenience, please have a look at your email's inbox and we'll take it from there.
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- Walter
Dropbox Community Moderator
Sure thing Anastasia - you've got
At your convenience, please have a look at your email's inbox and we'll take it from there.
- I m struggling with similar problem, Dropbox broke and keep showing it's full when it's not. I don't need 2 TB space. The amount i had it's enough for me, but only if it works. So far from 4,76gb it looks like he thinks I have 2gb. Could you please also advise me what to do?
I have the same issue where it tells me to upgrade because I am full, but I am not.
I have nothing set to back up to drop box.
I had a promotional 5 GB plan when I bought my computer. That expired but I didn't need anything but the basic plan as you can see because I only have 1.01 GB of data and the basic plan is 2 GB.
I have found nothing that can make my account be "okay" or reset to the plain basic account,.
mom4larsens wrote:... I only have 1.01 GB of data and the basic plan is 2 GB.
...
Hi mom4larsens,
Where did you decide from that you have 1.01GB? 🧐 As far as can be seen only the private content you have is 101.2GB!!! Much more than 2GB Basic plan' space, in spite available to you is 4.75GB space (take a look here, where additional space comes from). Together with all shared content in you account (679MB - according to you post), total space engaged rise up to 101.9GB. Take in mind that all shared files/folders get count to your engaged space both when you are sharing and you are receiving shared content. 🤷 It's not fair, I know.
Hope this clarifies matter.
