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DigitalMayhem's avatar
DigitalMayhem
Explorer | Level 3
9 months ago

The iOS/iPad app is reporting that I'm out of device storage

Both the Dropbox app on my iPhone and my iPad are stating I am out of local iPhone storage when I have plenty. I launch app and it says: “To continue using Dropbox, delete some files, photos, or ap...
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Storage space
DigitalMayhem's avatar
DigitalMayhem
Explorer | Level 3
9 months ago

I cant even open the app it litterly gives me a white screen with just a picture and says

 

”To continue using Dropbox, delete some files, photos, or apps from your device. There is no buttons or anything can click on…”

 

Yes have tried to uninstall and reinstall but that alone is pain in the ass as use Apple Business Management and app is set to required so when try to delete it I get “Uninstall Not Allowed - This app cannot be deleted because it is required by COMPANY NAME HERE” so then I have to contact IT who then has to delete for me. Then reinstall…

 

Not issue is happening on both my iPhone 16 Pro Max as well as my iPad Pro (M4)..

rem248's avatar
rem248
Explorer | Level 3
8 months ago

I just ran into the same issue. Did you figure anything out?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey rem248, thanks for posting here! 

    When did this begin for you? Would you mind clarifying the exact OS you're using, along with the available space you have on your iPhone at the moment?

    Keep me posted, and we'll take it from there!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for the screenshot rem248 - much appreciated.

      Would you mind clarifying your device's exact OS version and the version of the Dropbox app installed there as well along with the available space on your device too? 

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