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peteraschindler60's avatar
peteraschindler60
Explorer | Level 3
2 months ago

The System Data on my macOS computer shows 7.9TB used when it's not

Dropbox Plan Business Standard Device MacBook Pro 14" Nov 2024  Operating System/Browser (if using the web) Mac OS Tahoe 26.0.1 Dropbox App Version (if using the app) 238.4.6075 Question or ...
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peteraschindler's avatar
peteraschindler
New member | Level 2
2 months ago

Hello Hannah,

here I am again:

"Are the files in both folders set to online-only?" 1) The reason why I bought the Mac with 8TB SSD is that I need everything offline.  2) But, because of the issue I face, I had to put set infrequently used folders to online-only.

Those that are set to online-only are do NOT take up any space.  Here is an example:

The first 4 are set to online-only; the remaining 2 are set to "offline". 

As regards the screen shots you requested, please see below.  If you need more, please let me know.  

I really appreciate your help.  

Cheers,

Peter

Screen shots:

In addition to the 2 Dropbox folders, I'm also giving you screen prints of the Mac HD sub-folders.  If you tally it all up, you will see that it doesn't even come close to 8TB, and yet

 

Overview of what I'm including

The 8 screen shots:

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi peteraschindler, thanks for the images. At this point it might be better for the support team to look into this in more detail.
    You can contact them directly via this link, and they'll be able to investigate further.

    • peteraschindler's avatar
      peteraschindler
      New member | Level 2
      2 months ago

      Noted. Sadly my experience with the Dropbox support team has been miserable, but I suppose I'll have to give it another go.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Sorry to hear about that, Peter and thanks for your sincere feedback.

        If you've opened up a new ticket with our team, please give us the ticket number, so we can track it on our end as well.

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