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Forum Discussion
The total storage used doesn't match the size of files I see under the All files page.
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos listed under All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm using 2.2 GB. I initially deleted a huge file of photos, and the total storage number went way down, but now as I try to get it down more, it's like the 2.2 GB won't budge. I've spent hours and hours trying to reduce what I don't need, and I just need to get over the finish line!! It's just so frustrating. Why don't those two numbers match? I just spent over an hour troubleshooting with the Chatbot, with no clear answer...Please help! (Also, why can't I email someone, when it says that's included with my plan?? Infuriating.)
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Sorry again for the delayed reply... far too many things going on at once. I'm assuming you mean the "gear" icon that appears to the right of the folder name? I don't see any other dropdown menus.
When I display all files, I see the list of files I've created and a shared directory. I have followed the instructions you provided and I don't see an option for "More > Calculate size". I only see More > Folder Activity, Events, and Star. (Also, DropBox keeps signing me out and forcing me to log in again.)- Helen DBX
Dropbox Staff
Hello geoffhart1962
Helen from Dropbox here again.We’ll follow up with you by email to see how things are progressing and to provide any further help. We look forward to working with you there. (Support ticket number: 26170227)
Best regards,
Helen
The Dropbox Team
