We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Unable to add a shared folder to my dropbox despite clearing my cache
Hello,
I recently started a dropbox account (Basic 2GB free) and was able to add one shared folder with no issues. However, another shared folder that I was sent an invite for does not al...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi rramey, welcome aboard the Community!
As a first step, can you please clarify for me what’s the exact size of the folder you’re trying to add to your Dropbox account?
Let me know when you have more updates, and we'll have a look into this.
I'm not sure how I would know the answer to that. I was provided an email invite to the folder name. There is no apparent way to identify what that size would be on my end. The inviter says they cannot assist with dropbox issues but has instructed me to reach out to dropbox support for any issues concerning this but says importantly, they haven't been informed of others experiencing similar issues. As my account is new account, just created and is only 2GB.
From your feedback so far, I've deduced that shared folders must be counting towards my 2GB and when I searched this article it was confirmed to be the case. The suggestion made is to either:
- Ask the person who invited you to send a shared link to the folder instead
- Upgrade to Dropbox Plus or Professional
I will look into both methods. I doubt the inviter wants to re-sharing links to folders as they then have to manage link settings if I want to download videos (please confirm if this is the case?) so I will look for ways to add space.
- Jay
Hi rramey, as you've noted, shared folders do take up quota on all active members' accounts, so you'd need enough quota on your account to add the shared folder.
Shared links that you receive, however, allow you to download files to your computer without having to add them to your account. You can't upload files into that folder, but if they create a file request, this would be possible.
I have the same issue as @rramey. Your response is indicating that you can download files without the folder being added to my storage limit. But how do I see the folder being shared with me to download the files, if I cannot get passed the window wanting me to upgrade? And since I can't get to the shared folder, I cannot see how big the shared folder is. I am only using 0.07GB of my 2GB storage capacity. I'm not expecting the shared folder to be larger than 2GB.
