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jedsters's avatar
jedsters
New member | Level 2
3 years ago
Solved

Unexplained storage use

Hi, I got warnings I was running out of storage but couldn't find out why.

I've now deleted all my files and then permanently deleted them, but dropbox still thinks I'm using 1.3Gb of storage!

Why?

Where are all these files it thinks I have and how can I delete them?

I've tried looking online at Settings, Personal Account,  but don't seem to have a Plan column, just General then Security etc..

Thanks

Storage space
  • Walter's avatar
    Walter
    3 years ago

    In that case, you can have a look at the app's preferences under the Backup tab on your computers to see which one is being backed up jedsters 

     

    Let me know if that helps!

7 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jedsters, sorry to hear about this.

     

    Can you try the direct link to navigate to your plan tab?

     

    Also, do you see any folders taking up space in your backups page?

     

    Keep us posted!

  • jedsters's avatar
    jedsters
    New member | Level 2
    3 years ago

    Thanks,

    It appears I have something in backups of exactly the offending size! It is called simply PC and has a windows logo against it. I tried to delete it and not being sure what it is I selected 'I don't have acess' but I'm then given a message 'To unlink PC, click Settings on dropbox.com, go to the security tab, and sign out of the device '  

    I'm not quite sure what is going on here. I do have my dropbox account linked to more than one PC.

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you see the name of the computer you've backed up to your Dropbox account in your Security page under the connected devices section  perhaps jedsters? 

  • jedsters's avatar
    jedsters
    New member | Level 2
    3 years ago

    There are 3 computers listed (or at least their s/n), but there is no indication of which one this 'PC' backup relates to. I'm assuming I've accidentally setup a backup so it is trying to backup my desktop, documents etc. on one of them.

    Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, you can have a look at the app's preferences under the Backup tab on your computers to see which one is being backed up jedsters 

     

    Let me know if that helps!

  • jedsters's avatar
    jedsters
    New member | Level 2
    3 years ago

    Thanks very much! Somehow I had indeed managed to enable backup on one of my PCs. Now that's disabled I've got my space back.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear it's  sorted now jedsters 

     

    Take care and see you around the Community! 

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