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guillaume_seoul's avatar
guillaume_seoul
New member | Level 2
2 months ago

Used storage is larger than the total size of my files

Hi, I’m using the Basic plan.
Even after deleting a large folder (12GB), my storage still shows 7.2GB used.
All files now total only about 3.4GB. Deleted files and backups are empty.

Could you please reset or recalculate my storage usage?

Thank you.

Storage space

2 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey guillaume_seoul​ - thanks for using Dropbox and welcome to our Community!

    Can you please take a look at your plan tab and let us know what exactly is reported in regards to your quota? 

    Thanks so much!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago
    guillaume_seoul wrote:

    Could you please reset or recalculate my storage usage?

    It happens automatically, however, if you are in a Team in anyway it can take a few hours. 

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