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Meryl in NM's avatar
Meryl in NM
New member | Level 2
2 years ago
Solved

What is taking 1.07 GB?

Received a large file  -over a GB.  Dropbox said I have a 2 GB version (correct) and have used 1.07 GB so can't access the new file. I havent used DropBox for years, and then only to receive some pi...
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Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi @frot, thanks for bringing this to our attention.

     

    Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.

     

    Is it possible you have a backup enabled and visible on this page on your account? Can you also look into whether you have any shared folders that might be taking up your space?

     

    Let me know more!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi @frot, thanks for bringing this to our attention.

 

Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.

 

Is it possible you have a backup enabled and visible on this page on your account? Can you also look into whether you have any shared folders that might be taking up your space?

 

Let me know more!

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