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Centristsalcaraz's avatar
Centristsalcaraz
Explorer | Level 3
1 month ago

Why am I limited to 1 KB of quota?

Having an issue. How do I resolve?
Storage space
Centristsalcaraz's avatar
Centristsalcaraz
Explorer | Level 3
1 month ago

When I follow your link it takes me here. Staring my plan is basic and that my storage is full at 2.27mb. 

as I stated before, I made no changes to my basic account. I set it up months ago and haven’t needed to log in because it is strictly used for automatic syncing my writing between devices. 

I appreciate your time spent on this matter. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago
Centristsalcaraz wrote:

Staring my plan is basic and that my storage is full at 2.27mb. 

The pics are really helpful, thank you!.

That image also states that the Team account is inactive, which is what Jay said. 

So at some point you have joined a Team which was a paid account (or trial) but that has been stopped. Try and follow these steps as has been said to get out of the Team account. 

  • Centristsalcaraz's avatar
    Centristsalcaraz
    Explorer | Level 3
    1 month ago

    Can someone share the instructions for disbanding or deleting a team? Having a hard time navigating the menus on mobile. Feels like I’m missing something 

      • Centristsalcaraz's avatar
        Centristsalcaraz
        Explorer | Level 3
        1 month ago

        Thanks so much for taking the time to share this with me. Maybe I’m absolutely hopeless, but I’m not seeing the “review options” banner on my profile. I haven’t seen anywhere that I can disband my team or delete my team profile. 

        Is it because Dropbox thinks I’ve got an expired trial and I need an active account to cancel? Am I missing something else? 

        when I pull up the admin console and navigate to the “plan” tab it says my current plan is basic. Photo attached. 

        am I in the right neighborhood? 

         

About Storage Space

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