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Forum Discussion
Why are my files being directed to upgrade their accounts when I share files with them?
I regularly have clients tell me that they cannot view the files I have sent to them because their Dropbox account doesn't have enough space and that they are being directed to upgrade their accounts by buying more storage space. Not understanding why this is happening to them I usually use WeTransfer to send the files and they are able to access them with no issues. This is extremely frustrating for me and my customers... it's also quite embarrassing and doesn't look good professionally! I have been a paying customer with Dropbox for some time and this issue has become more and more of a nuisance; early on this did not happen at all.
I thought that a Dropbox account was not needed to view the files I share via a link. If this is still true why can't my clients access the files I send them? and why are they being made to believe that they must pay for more storage in order to view the files, when they really don't? If I am being honest this feels like a deceptive marketing tactic and makes me look bad for using your service.
Can someone please help me understand how to make this stop? Please!
DJDreStar wrote:
I thought that a Dropbox account was not needed to view the files I share via a link. If this is still true why can't my clients access the files I send them? and why are they being made to believe that they must pay for more storage in order to view the files, when they really don't?
If they're sent a view-only shared link, an account is not required. They may be prompted to create one, if they wish, but this is optional and not required to view the link. If you've sent an edit link, an account is required.
If they're being invited to a folder then an account is required and they need to have enough available space to hold the shared folder.
- Rich
Super User II
DJDreStar wrote:
I thought that a Dropbox account was not needed to view the files I share via a link. If this is still true why can't my clients access the files I send them? and why are they being made to believe that they must pay for more storage in order to view the files, when they really don't?
If they're sent a view-only shared link, an account is not required. They may be prompted to create one, if they wish, but this is optional and not required to view the link. If you've sent an edit link, an account is required.
If they're being invited to a folder then an account is required and they need to have enough available space to hold the shared folder.
- Thank you for the reply.
