Forum Discussion

ssbookworm's avatar
ssbookworm
New member | Level 2
3 years ago

Why do I have more than 2GB of space?

I got an email recently telling me that I have only the basic plan and yet I hav 4.75GB of files uploaded. This was because I've been using dropbox since before cloud subscriptions. If I don't subscr...
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
ssbookworm wrote:

If I don't subscribe to any plans, will I lose the files that are already in the cloud?

No, you won't lose any files. If you somehow end up with more data than your account can hold (i.e. from a shared folder, etc.), syncing will stop until you're below quota, but no files will be deleted.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!