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Forum Discussion

Konsider's avatar
Konsider
Helpful | Level 5
4 years ago
Solved

Why is Free Storage Space Removed by Dropbox?

I've been reading through some community posts, and a few people have said similar to the following: They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the spa...
Referrals
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.

     

    manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota? 

russee4's avatar
russee4
Explorer | Level 4
4 years ago

Hi Walter - Thanks for the reply.

Hey @russee4, sorry to hear you're having issues with this.

Q - Could you please have a look at your account's plan tab and let me know what's reported there?

Answer The accounts plan tab says - Dropbox space is the Basic Account - currently there are 1.4 GB of files - Unused space 3.35 GB (Note - I removed something like 9 or 10 GB's worth of files so I could get it to do the work I needed to do.)

Q - Also, is the email address you see on your account's settings online the same as the one you're using on the desktop app?
Answer - NO- The email address on the "settings online" shows my old employer's email  which doesn't exist anymore. I saw the "Edit" button and tried to change the email address to my current address  but don't think I was successful making the change as I couldn't remember the old password despite receiving the account verification email a few times.


Let us know what you find and we'll take it from there.

 

[Moderator edit: Personal information removed as per the Community Guidelines]

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the updates russee4 

 

If you'd like to change the account you have linked to your desktop app on your computer, you'll need to unlink the old one and then link the account you'll be using from now on through the app's preferences. 

When it comes to the issue you mentioned originally, can you clarify which account is affecting after all? 

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