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Konsider's avatar
Konsider
Helpful | Level 5
4 years ago
Solved

Why is Free Storage Space Removed by Dropbox?

I've been reading through some community posts, and a few people have said similar to the following:

They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the space will be reduced back to 2GB.
Why is this? I don't want to go to the trouble of referring people to get more space, then have Dropbox message me and tell me the space will be removed.
Does space get reduced if you don't use it after a certain amount of time or something?

Referrals
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.

     

    manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota? 

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    سلام @Isaashkini، آیا چیزی وجود دارد که در مورد آن به کمک نیاز دارید؟

     

    با عکسات اتفاقی افتاده؟

     

    -----

     

    Hey Isaashkini, is there something you need help with?

     

    Did something happen with your pictures?

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