Forum Discussion

LesleyHall's avatar
LesleyHall
Explorer | Level 4
3 years ago

Why is my Dropbox storage full when I haven't added any files?

I have received messages from DropBox saying I am out of storage space so have logged into my account and sure enough shows I am out of storage space.  I would like to know what has used up all the s...
Storage space
LesleyHall's avatar
LesleyHall
Explorer | Level 4
3 years ago

Hi Megan

This may sound stupid but I can't see a plan tab.  There are no files in backup.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi LesleyHall, do you get any specific errors when trying to visit this page: https://www.dropbox.com/account/plan ?

 

What if you try to click on your avatar, on the top right part of your home screen, then check for the Plan tab there? 

  • LesleyHall's avatar
    LesleyHall
    Explorer | Level 4
    3 years ago

    When I try to access https://www.dropbox.com/account/plan it defaults to https://www.dropbox.com/manage/subscriptions/dropbox-single-seat

     

    There is no plan tab.  I have combed through the settings, manage account, automations, install dropbox app and it's not in any of them.

     

    It seems the only way to do anything with dropbox is to upgrade!  I think I will be deleting it instead!  This is the most frustrating app.  And no, I won't be recommending it to anyone!  I've spent far too much time and effort trying to sort this out. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey LesleyHall, that's indeed odd.

       

      Have you tried using a different browser, by any chance? In any case, and if you decided not to delete your account, I'd be happy to help on my end for you.

       

      You can also check your sharing tab, for any shared content that might be using your hard drive space. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!