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Forum Discussion
Rachel L.
8 years agoExperienced | Level 12
Why was my Dropbox quota reduced?
I alternate between using Dropbox on my laptop (Windows 10), and the Dropbox Android app on my tablet.
I just started up Dropbox on my laptop and got a Windows notification saying my Dropbox sp...
- 8 years agoDid you have any promo space on your account?
That is usually time limited - www.dropbox.com/events may show it
Rich
Super User II
8 years ago
dolphinleaver wrote:
Mine got suddenly reduced for no reason and now it can't sync my documents.
There's always a reason and if you follow Mark's information above, you'll likely see what the reduction was from. It was likely a space promotion that expired, either from a mobile device or HP, Dell, etc.
Tammy Workman
7 years agoNew member | Level 2
over the years I referred so many people I had earned extra space - I have now been reduced and files I could once open I am no longer "eligible" to open!!! ANd so unless I pay more my files are hostage :( wth - so much for earned space
- Rich7 years ago
Super User II
Tammy Workman wrote:
over the years I referred so many people I had earned extra space - I have now been reduced ...
Space earned from referrals is permanent. You don't lose it. If you've had a reduction in space then it was likely from some other time limited bonus, such as that from a mobile device, certain computer brands or some other promotion.
Also, a reduction is space doesn't prevent you from opening any files. There is no "eligibility" for open files you store in Dropbox. Your files are your files, and Dropbox cannot prevent you from using them.
About Storage Space
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