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My referral quota has been reduced when I cancelled my Plus plan
I cancelled my Plus subscription. it shows I only have 20GB storage space now. but I should have more than 30GB actually before I subscribe the Plus plan with the all earned referral bonuses I got . what's going on?
Also I created the ticket to query that before I cancel the subscription. and I can't even access that ticket to get the response after I cancelled the subscription. it's awful.
it's saying 15.5 GB. but I remember it was 30GB before.
And remember, it would have doubled only while you were on a paid plan. If you had 15.5GB before subscribing, you would have had 31GB while subscribed, and then back to 15.5GB after cancelling the paid plan.
5 Replies
- Jay
Dropbox Community Moderator
Hi kaleocheng, thanks for messaging the Community.
Could you confirm the total number of referrals you received according to this page?
Each referral on a Basic plan is worth 500 MB each, and when you're a paid plan, they're 1 GB each.
If you have any further queries, feel free to message back.
it's saying 15.5 GB. but I remember it was 30GB before. are you able to check the history/logs for the storage space before I subscribe the Plus plan. ( I started the subscription at 2020-09)
- Jay
The history would be visible on the page I linked previously, including any previous promotions that offered extra temporary quota to your account.
The maximum referral bonus you can earn on a Basic plan is 16 GB in total with 32 referrals, so it wouldn't be possible to earn 30 GB that way.
- Rich
Super User II
it's saying 15.5 GB. but I remember it was 30GB before.
And remember, it would have doubled only while you were on a paid plan. If you had 15.5GB before subscribing, you would have had 31GB while subscribed, and then back to 15.5GB after cancelling the paid plan.
Oh! that make sense then. that was why I thought I got "30GB" before.
