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Forum Discussion
A badge with number '1' in my macOS Dropbox icon
I updated my Dropbox in macOS 4 times now but still have a number '1' in a badge on the icon. What can I do about that?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi macmarston, welcome to our Community!
Can you clarify a few things for me, such as your OS and the version of the Dropbox app that you have installed?
You should be able to locate it if you hover your mouse over the little Dropbox icon, on your menu bar, next to your WiFi. Also, how long has this been going on?
Keep me posted, and we'll take it from there!
Thanks for the offer to help, Megan.
Mac OS 13.4.1 and Dropbox 178.4.4811
The issue has been going on for about 2-3 weeks? I finally tried reinstalling yesterday, which led to the "2" instead of the "1" in the notifications badge. And then I posted.
Best wishes,
Mac
- Megan
Thanks for the update imatch & macmarston!
If you could also send me a couple of screenshots of the icon, and then what you see when you click on it, and reveal your Assistant tray in the pop-up, that'd be amazing.
Hi Megan,
Sure, here are some screenshots. I don't know what the "Assistant tray" is - I can't find that. Can you clarify?
Best wishes,
Mac
- Megan
Hi macmarston, thanks for that!
The assistant tray is the one we're looking at your screenshots. Can I send you an email, in order for us to have a closer look into this?
Of course, Megan, please do. Thanks!
- Hannah
Hey macmarston, before we send you an email and just to confirm, you're just seeing the notification icons on the Dropbox icon, without any actual notifications, right?
Do you see any "Dropbox for macOS is now ready" notification anywhere?
Hi Hannah,
Correct, I am seeing the notifications icon on the Dropbox menu bar icon, but there are no notifications (I see "all quiet for now"). I don't see a "Dropbox for macOS is now ready" notification anywhere.
Thank you!
Best wishes,
Mac
Sounds great, thank you! And, inexplicably, today my badge number dropped from "2" to "1", so... improvement? 🙂
Best wishes,
Mac
- Nancy
Hey macmarston! Please check your email address and reply back to my message, when you get the chance.
Hi everyone,
Well, I just figured out the issue accidentally. I have two Dropbox accounts to which I’m simultaneously signed in, my work and personal ones. The notifications weren’t visible, because they were in my personal account that I very rarely use. I switched to that account, read the notifications, and the badge is gone! So this may be the issue for others.Good luck!Best wishes,Mac- Megan
This is what FINALLY solved it for me as well, thank you!
