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Forum Discussion

gherson's avatar
gherson
Explorer | Level 4
3 years ago
Solved

"A JavaScript error occurred in the main process"

Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture:  Javascript erro...
desktop
windows
  • Mike DBX's avatar
    Mike DBX
    3 years ago

    Hello all,

     

    We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi James_GT_22, I'd be happy to help! 

 

It might sound trivial, but have you tried re-starting your device, by any chance? What happens if you try to uninstall the app, then re-install?

 

Let me know more!

timecapsuleid's avatar
timecapsuleid
New member | Level 2
3 years ago

I encounter similar issue with this. I'm using mac but still on sierra 10.12.4. I've tried uninstall and re-install the app, but same error still occured. Anyway to fix this?

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there timecapsuleid, sorry to hear you're having issues with this.

     

    Could you maybe update your computer's OS version and try again?

     

    Let us know if you're still getting the same error. 

    • Bram S.1's avatar
      Bram S.1
      Explorer | Level 4
      3 years ago

      Hello.  One of our computers is having the same issue. It's been updated to the latest version of Windows 10 with all the recent security updates.  I have rebooted many times, I have uninstalled, rebooted, reinstalled.. i have used the installer from dropbox.com/capture and also the Windows Store. Same result.. installs. but at launch, the same Javascript error.

       

      Please advise.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Bram S.1! Just to clarify, did this issue occur right after updating your computer to the latest Windows 10 version? 

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