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DB_LisaV's avatar
DB_LisaV
Helpful | Level 5
6 months ago

Accessing 2 separate accounts from 1 computer

I have 2 Dropbox accounts (separate emails/logins). One is my original personal account and the other I specifically use only in connection with my business (clients send files to this second account...
Account Settings
desktop
Setting up the apps
DB_LisaV's avatar
DB_LisaV
Helpful | Level 5
6 months ago

Hi Hannah​ - I just tried logging in to Account 2 from a different browser in a private window. All the Account 1 files still appear.

This also pushes past my Account 2 storage limit, but I did not add the Account 1 files onto Account 2 because I know not to do that due to the storage limits on Account 2 (which are suitable for client file transfer and temporary access).

I haven't deleted anything from Account 2 because I have no information (since I am not employed by Dropbox and therefore do not have employee-level expertise) that assures me these files WILL remain on Account 1 if they are deleted from Account 2. If I CAN safely delete the repeat content off of Account 2 I could potentially discover if the original Account 2 content/files is still there or if it got written over by whatever happened with Dropbox this year.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for the update, Lisa.

I believe that as long as your files are saved and available in account 1, you can delete them from account 2.

If you feel uncertain, you can download them from the website first, just to have a local copy and then delete them from account 2.

I hope this helps.

  • DB_LisaV's avatar
    DB_LisaV
    Helpful | Level 5
    6 months ago

    Thanks Hannah​ — I do need to know what to do when clients send files to my Account 2 Dropbox.

    Will using a different browser in a private/incognito window (on the same computer as my Account 1 is kept logged in 24/7) allow me to log in to Account 2 without causing syncing issues between the two different accounts? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      For sure! Logging in to your second account on the Dropbox website will not affect your first one in any way.

      Let me know if some kind of issue comes up, though!

      • DB_LisaV's avatar
        DB_LisaV
        Helpful | Level 5
        6 months ago

        Hannah​ sorry to clarify again—the issue is the desktop app/offline (Account 1) files not being synced properly on the desktop app OR having the Account 1 files added to Account 2 when I need to log in to Account 2 briefly (online only). 

        So, logging in via a private/incognito window in a different browser will prevent either issue from happening? 

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