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Forum Discussion
jakryk
7 years agoHelpful | Level 5
Actual Desktop app won't open
I need to get the actual app to open so I can change the settings (because even though I select "never for this device" for downloading photos, I get the stupid Download Photos window Every Friggin T...
- 7 years agoItās great that weāve now ruled out this being attributed to a syncing issue, so letās follow a different path towards resolution jakryk.Taking it from where weāve already left off, it looks like youāve been able to locate the Dropbox icon, Dropbox is syncing your files across devices & the issue primarily lies on the pop-up message youāre seeing upon connecting your phone, where your option wouldnāt stick. Please let me know if Iāve missed anything along the way.Just as a brief follow-up to Elixir's pointers, kindly note that if youāre working on a Windows 10 device, you should be able to disable Camera Uploads by changing your Autoplay settings, as below:⢠Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the right hand side of your profile picture in the Notifications panel.⢠Select "Preferences" & then Select the āImportā tab.⢠In the window that appears, click on "Change AutoPlay Settings".⢠In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.⢠Click on the drop-down menu and change the option accordingly.Please let me know if you had adjusted this setting previously &/or the results &I'll follow-up with you soon. Thnks again for keeping in touch with us!
Jane
Dropbox Staff
7 years agoItās great that weāve now ruled out this being attributed to a syncing issue, so letās follow a different path towards resolution jakryk.
Taking it from where weāve already left off, it looks like youāve been able to locate the Dropbox icon, Dropbox is syncing your files across devices & the issue primarily lies on the pop-up message youāre seeing upon connecting your phone, where your option wouldnāt stick. Please let me know if Iāve missed anything along the way.
Just as a brief follow-up to Elixir's pointers, kindly note that if youāre working on a Windows 10 device, you should be able to disable Camera Uploads by changing your Autoplay settings, as below:
⢠Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the right hand side of your profile picture in the Notifications panel.
⢠Select "Preferences" & then Select the āImportā tab.
⢠In the window that appears, click on "Change AutoPlay Settings".
⢠In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
⢠Click on the drop-down menu and change the option accordingly.
Please let me know if you had adjusted this setting previously &/or the results &I'll follow-up with you soon. Thnks again for keeping in touch with us!
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