Forum Discussion

JenniferD1's avatar
JenniferD1
Explorer | Level 3
2 years ago

After reinstalling the desktop app, it created a new folder and it's still not syncing my old files.

Hi, I have Dropbox desktop where all my files are saved. Unfortunately, it stopped syncing a week ago without notifying me. Now, I have files in my desktop Dropbox folder that can't be found on Dro...
desktop
Folders
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to the forum, @JenniferD1!

 

What you can do, in this scenario, is to pause the syncing of the app, move/copy the files from your old Dropbox folder to the new one and then, resume syncing once again. 

 

The Dropbox app should reindex the files and only sync the previous updates, instead of syncing everything from the start. 

 

Let me know if you still face any issues with syncing after that.

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