Forum Discussion

JenniferD1's avatar
JenniferD1
Explorer | Level 3
2 years ago

After reinstalling the desktop app, it created a new folder and it's still not syncing my old files.

Hi, I have Dropbox desktop where all my files are saved. Unfortunately, it stopped syncing a week ago without notifying me. Now, I have files in my desktop Dropbox folder that can't be found on Dro...
desktop
Folders
sync
JenniferD1's avatar
JenniferD1
Explorer | Level 3
2 years ago

Hi All,

 

Please helpppp. 

Earlier today, I had a problem syncing my Dropbox desktop to Dropbox web, and what I did was re-install my Dropbox desktop. 

Now, it created a folder (new) in the same location with the same folder name. However, all my saved files were not saved and cannot be found.

The files are a lot, it was my work for 1 month. Please help me.

 

I hope someone in this community can help me recover my files. 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    JenniferD1, do you remember the names of any files you’re now missing from your computer? If yes, can you do a search in your File Explorer/Finder, and let me know if you see any results? 

     

    If a new Dropbox folder was created, the old one should still be on your computer along with your previous files, but it would no longer sync.

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