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Forum Discussion

Styline's avatar
Styline
Helpful | Level 7
4 years ago
Solved

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
desktop
Dropbox Backup
Mac
  • Jay's avatar
    Jay
    3 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

Michelle31's avatar
Michelle31
Helpful | Level 6
3 years ago

Megan - If it’s not fixed, why did Ned, ticket #21354826, email me telling me to update Dropbox to the newest version saying the issue has been fixed?  As of now, I’m still using the older version and airdrop is working fine on the old version.  Seems that the agents who reach out privately to individuals are not aware of the discussion here as they keep telling me that everything should work fine. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Michelle31, thanks for letting me know about your ticket number! 

 

Keep in mind that, if you don't have Backup enabled, you shouldn't have an issue with this as mentioned in the Help Center article. 

 

It's possible your specific case differs slightly, so please feel free to let me know if you're still having issues without Backup being enabled, or feel free to reply back to your ticket since you're already in touch with a specialist. Thank you!

  • Michelle31's avatar
    Michelle31
    Helpful | Level 6
    3 years ago
    Megan - the issue for me is when I update Dropbox to the newest version. I have the old version and yes I have my computer backed up. Everything is ok with the old version. The issues seems to be with the new update and airdrop. And just like everyone else on this thread has mentioned, seems to have the same issue. When will the new update be fixed for this specific issue?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Michelle31, thanks for following up here.

       

      Our team is currently working on this issue, and while we don't have a timeline, you can always keep an eye on this thread or our help center article here for any updates.

      • jonasklock's avatar
        jonasklock
        New member | Level 2
        3 years ago

        Airdrop also broken for me, and it somehow doesnt really let me manage my backups, i can not select or deselect any folders. At this point i have three different backups. Very annoying.

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