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Forum Discussion

Styline's avatar
Styline
Helpful | Level 7
4 years ago
Solved

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
desktop
Dropbox Backup
Mac
  • Jay's avatar
    Jay
    3 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, I just wanted to share an update with you.

 

This issue can be resolved now by disabling the Dropbox Backup feature for your computer's OS folders and once this is complete, close and relaunch the Dropbox desktop app and re-enable the Dropbox Backup feature anew.

 

Let us know if this helps!

Mostyn's avatar
Mostyn
New member | Level 2
3 years ago

Hi Walter,

 

I've tried this several times and can't get it to work. I've verified that airdrop works when backup is not selected. Could it be my version of DB?

I'm on Ventura 13.0 with Dropbox v174.3.5690

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Mostyn, can I send you an email, in order for us to have a closer look into this?

     

    • Mostyn's avatar
      Mostyn
      New member | Level 2
      3 years ago

      @megan Please do! Thanks!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Mostyn, I just sent you an email, I'll see you there!

    • tooontime's avatar
      tooontime
      Explorer | Level 3
      3 years ago

      I am a user of MacOS Ventura 13.4. I have tried the Disable Dropbox method; restart the Dropbox app and the back up again per Walter's suggestion. Still the Airdrop won't work. Anyone else have any luck making Airdrop work. It's May 25th, 2023.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey tooontime, sorry to see you're having this issue.

         

        Can you try again and this time, disable backup and during the process, choose to "Keep content in folders on this Mac".

         

        Once the process is complete, restart your computer and then re-enable backup, if you want. 

         

        Let me know how that goes.

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